We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at our New York City store and online.

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, we are able to update your desired shipping address only. Please email support@example.com

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please emailsupport@example.comand we'll see what we can do!

Sure! If an item is eligible for in-store pickup, you'll see a badge that says "Available for in-store pickup" on its product page. You can also find a full list of eligible products in our Curated In-Store Collection. From there, simply choose in-store pickup at checkout. You'll receive an email when your order is ready at 1145 Broadway, NYC.

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days.Orders placed with 2-day shipping with be processed within 1 business day.If placed after 3pm on Friday, the order will be fulfilled the following week.

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

At this moment, we only ship within the United States and to Armed Forces addresses(APO and FPO)..

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item tosupport@example.com. Our support team will be in touch shortly with the next steps.

We want to make this right! Please send your order number and a photo of the incorrect item to support@example.com. Our support team will be in touch shortly with the next steps.

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.